Refund policy

  1. Consumer Users' Right of Withdrawal from the Purchase of Goods

    The User Consumer alone has the right to withdraw without penalty and without specifying the reason within the 14-day period starting from the date of receipt of the Product, by sending a written communication to the e-mail address info@demetrarimini.com, using the optional withdrawal form referred to in the following article or any other written declaration.

    In the event of the separate delivery of several Products ordered by the User-Consumer in a single order, the 14-day
    period for exercising the right of withdrawal shall run from the day on which the last Product was received.

    In the event of withdrawal, the User Consumer shall return the Product to the Holder without undue delay and in any event no later than 14 days from the date on which he communicated his decision to withdraw from the contract. The User Consumer shall only bear the direct cost of returning the Product, unless the Holder has declared that he will bear
    this cost.

    In the event of a properly exercised withdrawal, the Holder shall reimburse the payments received from the User, in the same payment method used by the User for the initial transaction, without undue delay and in any event within 14 days from the day on which the User communicated his intention to withdraw from the contract.

    The Holder is not obliged to reimburse the costs of delivery if the User Consumer has expressly chosen a type of delivery other than the least expensive type of delivery offered by the Holder.

    The Holder, unless he has offered to collect the Product himself, may withhold the refund until he has received the Product or until the Consumer User has proved that he has returned it.

    The Holder will not accept the return in the event that the Product is found to be malfunctioning due to improper use, negligence, damage or physical, aesthetic or superficial alterations, tampering or improper maintenance or wear and tear, absence of integral elements of the product (accessories, parts, etc.). In such cases, the Holder shall return the purchased Product to the sender, charging him for the shipping costs.